Delivery News, Current Status, Additional Charge is Coming, Translations
over 2 years ago – Wed, Aug 18, 2021 at 04:19:41 AM

Hello, dear backers! 😎

We are back with news regarding:

• the process of delivery,
• the current status details,
• reminding you of the additional charge, 
• some news about other translations.

Delivery News

As we stated in our previous update, the pickup date for the games was postponed to July 26. Unfortunately, right before that, a huge typhoon came to China and made it impossible for Eastar to finish the assembly in time. The wind was really strong and an enormous amount of water was in subways, streets, etc. Not only the flood could cause irreversible damage to the games, but also bare lives could be in danger. That’s why the factory suggested picking up the games right after the typhoon, on July 31. 🌧💨

To make things even worse, the factory noticed a broken part of Dral’s custom dice (the blue ones) during the last phase of assembly. They found out this issue is not an isolated case but it is on all Dral’s custom dice produced. A small part of the mold had broken off during the production process and it had to be fixed by creating a new mold and producing all blue custom dice again. Even though normally this would take almost 2 months to do it, the factory put this as their first priority and made a promise to do it in 2 weeks instead. Here are some photos and a video from the process.⚙🎲

The final pickup date was then set to August 13. All games are now assembled and packaged to be delivered. However, with all that’s going on in the world, we cannot be sure about the actual pickup for all games and boarding them on boats. Not only has the typhoon caused many problems, but also the lack of empty containers and other shipping issues continue to escalate. 📈 The huge floods in Germany last month hindered the delivery to the European warehouse as well. The floods broke the essential part of the railway necessary for transporting the containers from port in Hamburg to our warehouse here in Czechia. It will probably take more than a month to completely fix the railway. 🛠🛤 Now one of the biggest ports in China was closed because of another COVID-19 breakdown - our port is in a different location though. Even though the situation might look hopeless, we are doing everything we can to get the games to all 5 warehouses as soon as possible. We are in constant communication with all our logistic partners and the current situation looks this way:

• EUROPE: One of the four containers (loaded with the game editions without the custom dice) was picked up 2 weeks ago and is still waiting in the docks for boarding. The other 3 containers will be picked up as soon as we have confirmation about the booking.
• USA: The booking for both containers is in the process.
• AUSTRALIA: There is no need for a whole container, therefore we use LCL (less than container load). The booking is in the process.
• UK: There is no need for a whole container, therefore we use LCL (less than container load). The booking is in the process.
• ASIA: The games were picked up last week and are on their way to the warehouse.

Because of this delay, the shipping costs rise again. Now in some cases, we are looking at $20,000 per container. However, since the delay was caused by the factory’s mistake, we agreed on covering these incurred financial losses on their side. 🤝

We will keep you posted about all news regarding the shipping and delivery of the games in our following updates.

Current Status

ENGLISH ALL-IN GAMES

Two English Legendary Pledge Tier II games have arrived today. One will be used to take professional product photos. The other was exclusively sent to the Nithrania - Play It Right youtube channel right away to make the long-awaited Unboxing video. We will share the video with you once it is out in the youtube world. 📹▶

REFUNDS, NEW ORDERS & DONATIONS

We would like to share a short summary of our current financial situation with you. We refunded 81 backers which is a total of about $13,900. On the contrary, we have so far collected more than $4,000 in our "optional support page/store" here: https://euthia.backerkit.com/hosted_preorders. There were some backers and new customers interested in the refunded add-ons/pledges as well. When the situation allowed, we complied with their requests. This way we earned about $4,500. 

The current loss of money minus the optional support and new orders is $5,400 which is still under the limit of $10,000 and therefore bearable for us as a company. Again, thank you for the support!🙏

❗ Additional Charge is Coming ❗

In a few days, on August 20, the additional shipping charge of $15 per ordered game will take place in BackerKit for all of you who haven’t paid it differently (after an individual agreement with us). 

(Even though we shared the information in every way possible, if you see this shipping news for the first time now, please read Update #34 (visible for backers only) for all the details or Update #35 for a summary of it.)

All $1/NO REWARD pledges will NOT be charged for anything! The shipping increase will be only applied to those who ordered 1 or more physical copies of the game.

We remind those whose credit card is no longer valid in their BackerKit account, you don’t have to worry about it. This has a very simple solution. When a charge fails on August 20, BackerKit will notify you via your BackerKit account email address to update your credit card information. You will do the adjustment manually on your end. Please check your spam/junk folder if you don’t see the email in your inbox on August 21.

❗ We will be at your disposal in case of any problems or questions about the charge at [email protected]. However, if we receive a large number of emails, we are not able to reply to all of them at once. Please be patient, we WILL reply to all of you eventually.😉❗

Translations

Not only was Euthia manufactured in 4 languages (English, German, Czech, and French), we’re also getting to the next step for the 2 professional-made translations for download and print - Polish and Spanish. 

• The Polish translation is completed. Now we’ll proceed with the layouts.
• The Spanish translation is completed without the texts on components. Once they will be ready, we’ll proceed with the layouts as well.

Both languages will then be shared with you in digital form. We’ll keep you posted about it in the following updates.

The fan-made translations are in the process too. However, please consider these depending on our volunteers. All of them work on it in their free time. We cannot force them and therefore we are not responsible for finalising these translations. We have information that the life situations of some volunteers have changed - they are moving to a new place, changing their jobs, etc. As far as we know, Greek and Hungarian are in an advanced stage, Italian and Portuguese are in the middle of the process. Dutch, Russian, and Danish have only 1 or 2 volunteers each so it will probably take much more time. However, we've received news that the Russian translation will probably have 3 more volunteers. Once we have something to share with you regarding the translations, we will do so.

---
Now that should be all for now.
Take care, our dear backers! 💙

Markéta and Tadeáš

Introduction, Summary and Q&A of Update#34, News about the Game
almost 3 years ago – Mon, Jul 19, 2021 at 12:54:53 AM

Hello, dear backers! 😊

We would like to thank you from the bottom of our hearts for all the supportive comments, messages and emails we have received since the publishing of our previous Update (visible only for backers). Last month was one of the hardest we’ve experienced, full of stress and sleepless nights for the whole team, and your positive vibes helped us a lot to get through those moments. 🙏
This Update covers the following topics:

• Our approach
• Short summary of the previous Update#34
• Questions & answers
• News about the game

Our Approach

The campaign for Euthia: Torment of Resurrection really was a crowdfunding project in its original form. And crowdfunding is about the trust we want to build between us. Without backers, we wouldn’t be able to make the game reality and we are aware of that.

Many of you have highlighted our transparency and in-depth information since the previous Update. It’s good to know this kind of information is important to you.

We would like to point out that this was not an exceptional case. We intend to continue sharing inside information for all our upcoming projects. Not only do we want to get close to our fan community with this approach, but we would also like to help other creators discover some situations they might encounter, things to watch out for, etc.☝️

Some of our Czech backers had the opportunity to get a discount on our first Kickstarter campaign (this campaign) for Euthia: Torment of Resurrection because they supported us during our first local crowdfunding project here in Czechia (for our first game called “Legendy země Euthie”). We plan to do these "rewards" for returning backers for our future projects as well. 🏷🎁 However, this hasn’t been settled yet. We’ll share with you how the rewards work once this situation calms down a bit.

Summary of Update#34

❗ If you are a backer of Euthia and want to learn all the details in more depth, please read the full Update#34 posted last week ❗
📌Cost Increase
Production and shipping costs have increased significantly. The increase of shipping costs from the factory to warehouses and from the warehouses to backers is now calculated to be between 79,800 USD and 84,200 USD due to the COVID-19 pandemic situation. We need to cover at least 60,000 USD of this increase with your support and help. Therefore, we have humbly asked you to support us in the cost of shipping games from the factory to you by paying $15 for each game in your pledge.

What Should I Do then?

You don’t have to do anything. We came up with a solution that doesn’t require you to spend your time and energy.

On August 20, 2021, an additional amount ($15 per game ordered) will be charged from the card you used in the Pledge Manager to pay for shipping/add-ons. Those who didn’t pay anything in the Pledge Manager will be contacted by personal email with the necessary information on how to proceed.

What If I Can’t or Don’t Want to Pay Extra?

We realize that changing the financial terms during the already ongoing process can cause trouble to some of you or you decide to not be part of this increase. If this is your case, you can cancel your pledge and get a full refund. To do so, please contact us at [email protected]. However, please consider your decision very carefully, it doesn't make our situation much better. Your decision should be done immediately if possible. The deadline for doing so is July 31, 2021.

Any refund request sent after July 31 will be handled according to the standard refund policy stated at the bottom of our Kickstarter page, i.e. if a refund is still possible (before shipping to your home starts), the amount will be reduced by the Kickstarter and transaction fees.

📌Delivery date

Because of all the things we talked about in Update#34, the pick-up date has been postponed to July 26, 2021. Unfortunately, this pushes the delivery of games back by at least another 6-10 weeks between late September and mid-October 2021. It is not possible to make a more accurate estimate in this situation but we will keep you posted when we have new information.

📌How Do We Stand?

In short, please don’t worry, the situation is under control.
We have received about 50 requests for full refunds which is a total of about $7,500. On the contrary, we have so far collected $2,910 in optional support from you, our backers (please read further). We have calculated about $10,000 for refunds, i.e. we are able to cover the above-mentioned loss of money.

📌Optional Support

Many backers asked us how to proceed if they want to support us in addition to those $15. To be honest, we didn’t expect such support. After some discussion, we decided to reopen our BackerKit store and feature the Tip Bowl. That way you can send us even more funds (above additional shipping increase) if you wish. We would like to thank everyone who has already participated in the Tip Bowl. We really appreciate it.
You can find the store here: https://euthia.backerkit.com/hosted_preorders

Questions & Answers

❓ Why will the charge be done automatically? What if someone doesn’t read Update#34?

Some of you are questioning our method of charging additional money. We would like to share with you the reasons why we have chosen this method and all the measures we are taking with it. These are the options we had for collecting additional funds:

• We could have added a shipping increase add-on to our BackerKit Pre-order store so you could “order” it there. This could lead to some backers forgetting to do this, and therefore we wouldn’t be able to ship the game to them. Then they would be upset they didn’t get the game. That was our original plan which would have caused at least a week delay because we would have to pair the add-ons and backers manually. And we would have had to send individual emails to those people after finding out who hadn't paid.
• We could have done a separate crowdfunding campaign to collect the needed funds. Unfortunately, this option is not financially sustainable for us at this moment.
• The option we chose - to automatically charge all backers in a sufficiently distant date. Not only did we post the previous Update, but we also sent a newsletter and a personal Kickstarter message to all backers. There were also posts on our social media channels. This was all to make sure that every single backer received the information they needed. We planned to post 2 more Updates (this one and the next one), and a few days before the refund deadline we will send out emails to all backers again to give you all time to decide. While it’s unlikely, if someone doesn’t read the information, we’ll still be here to discuss any individual situation with you. There have also been a few reports that are concerned that we will charge you money whenever we please. Please be assured that this is not the case! Additional charging will be done in collaboration with BackerKit itself. They will do it manually after careful consideration, but it cannot be done whenever we’d want. This is an extreme situation under the extreme circumstances we are facing at this time of Covid-19. If it were possible to simply reopen the Pledge Manager for backers to send us additional money, we would do so. However, this is not possible as the games are already in the preparation phase for delivery. If we did that, the whole process would be delayed at least for another month or two.
   

❓ What should I do if my credit card is no longer valid? What if I didn't pay anything in BackerKit?

Many of you have asked us how to proceed after changing your credit card. It has a very simple solution. When a charge fails, BackerKit will notify you to update your payment information. You will do this manually on your end.
If you didn’t pay anything in BackerKit (for example, you chose Local Pickup or prepaid shipping through the Kickstarter platform), we’ll reach out to you via personal email with the necessary information on how to proceed.

❓ What if you don’t collect enough money to cover the costs? When will the games be picked up at the factory?

As we said in the summary above, the situation is under control. We calculated about $10,000 in refunds and the optional funds collected are very helpful. The current loss of money minus the optional support is $4,590 which is still far under the limit of $10,000. Again, we are grateful for that, thank you!

We would like to assure you that the games should be picked up at the factory on July 26. They will be on their way to the warehouses before we proceed with the additional charge on August 20. We'll give you shipping details in our next update.

Final Game Sample

Some of you may have seen on our Instagram channel some photos taken during our photo session a few days ago. Yes, that’s right. We received the final sample of the game from the factory and took a few photos to show you. The received sample is in our mother tongue - Czech. However, in a few weeks we will receive the final game in English as well. We admit that the box of the game is rather huge... 🤭😅 Take a look for yourself.

Unboxing Video

At the moment we are very busy answering all your emails, messages and also coordinating the delivery of all games. However, we will do our best to make an unboxing video for you. Please be patient, we probably already have an idea how to do it. 😉

Thank you again, our dear backers, for your understanding and support! 💚

Take care,
Markéta and Tadeáš

❗❗❗ CS: Pokud nerozumíte dobře anglicky, doporučujeme použít překladač DeepL Translate pro kvalitní přeložení tohoto sdělení do vašeho jazyka. Děkujeme.

FR: Si vous ne comprenez pas bien l'anglais, nous vous recommandons d'utiliser le traducteur DeepL Translate pour traduire ce message dans votre langue. Merci beaucoup.

DE: Wenn Sie Englisch nicht gut verstehen, empfehlen wir, den Übersetzer DeepL Translate zu verwenden, um diese Nachricht in Ihre Sprache zu übersetzen. Danke schön. ❗❗❗

IMPORTANT, PLEASE READ!
almost 3 years ago – Sun, Jul 11, 2021 at 03:11:32 AM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Translations, Production News, Fulfilling centers, Euthia App, Tabletop Simulator, Videos, Graphics
almost 3 years ago – Wed, Jun 02, 2021 at 02:43:31 AM

Hello, our dear backers!🤩

Hope you're staying safe and healthy. We are back with some news.

Translations

Now we are in the middle of the communications with the translators of professional-made and fan-made translations of the game for DOWNLOAD & PRINT. 🤝 We create teams of translators and proofreaders for each language and the work on the actual translation should start this week. 📄 Our plan is to provide all translations before the actual delivery of the game planned for August. 💪 Hopefully, we can manage that.

•  Professional-made translations - As promised during our Kickstarter campaign, the professional-made translation will be available in Polish and Spanish.
•  Fan-made translations - We have confirmation from Greek, Hungarian, Italian, Dutch, Danish, Russian, and Portuguese volunteers. Since we still need to focus on finalizing mass production and delivering the games to you, which is still a lot of work, we cannot guarantee the 100% quality and range of these fan-made translations. However, you can be sure we share all data necessary for the full translation with these volunteers and be there for them for rules clarifications. ⚙

Production News

The mass production of most of the products is finished or close to it. The production process of miniatures, metal coins, cloth bags, plastic trays, and card sleeves is completed. ♟💰📦

We are waiting for samples of game boxes, all booklets (Rulebook, Appendix, etc.), and sheets.📓📜

In the end, the production process for Custom Dice, as well as their material, were changed to provide you with the best result possible. We will share the final appearance once we have the dice in our hands. 🎲

We are looking forward to getting the final sample of the whole game. 🥳 

In the meantime, see for yourselves a few photos from the factory. 

Fulfilling Centers

We counted the products for the individual fulfilling centers and we must say the amount of it is unbelievable for us. 😱😅

There will be around 110 pallets in total, 65 of them goes to European and 35 to US fulfilling centers. The rest is divided between the UK and Asia centers. All of it will take a capacity of more than 240 cubic meters.

Euthia App

This week, we will be testing the App for Solo game for the first time. For the first look, it looks good but a lot of work still needs to be spent on clarity and graphical interface. Once we have a more advanced version, we’ll gladly share it with you. It will take some time though. We expect the App should be final at the same time the games will be delivered to you. 📫

Tabletop Simulator

As you probably know, the TTS version of the prototype game was created during the campaign by Adam Olejarczyk. Now we can reveal we started collaborating with him on the final official version of Euthia for the Tabletop Simulator. It is almost done and we will probably share it with you in the next Update. 🖱

Videos

These weeks we communicate with board game YouTube channels about making How-to-Play and Unboxing videos for the final game. You can look forward to watching Unboxing videos early after the shipping of the games from China to us. And most importantly, you will not have to read all the rules to learn the game. You will be able to learn it from the How-to-Play video. 📹▶

Graphics

Let’s stay within the basic level of monsters today. It's necessary to give you a break...or not? It depends on who possessed this flying beast. 🦟

That should be all for today.
Take care, dear backers, and see you again in a month or so! 💚

Markéta and Tadeáš

Addresses, Production News, Translations, Shared Digital Content, Euthia on Tabletopia, Graphics
almost 3 years ago – Fri, Apr 30, 2021 at 12:32:27 AM

Hello again, our dear backers! 😎

We hope you all are doing great and we have some news to share with you.

Addresses

Most of you have probably noticed we sent you an email about the last opportunity to change the address for delivering your pledge. We did this because we need to sort shipping of the games from the factory to the individual fulfillment centers to ensure efficient shipping to you. 📦 Because we closed the Pledge Manager and the Pre-order Store, changing the address is up to our team. We need to do it manually. If you want to change your address, feel free to contact us at [email protected] as soon as possible, but before Friday 12pm GMT, at the latest.

Production News

The process of mass production has started for all components except for the Custom Dice.⚙ The production of these dice has been delayed a little because of a mistake during making the molds. We should receive the final samples in about 3 weeks. This issue SHOULDN’T affect the production timeline though. The delivery of games is still planned for the end of August. 📅

Organizer - plastic boxes: The final functionality of these boxes is great. Setup and storing the tokens will be really fast with them. The original plan was to have 8 plastic boxes in one Organizer Add-on (6 large and 2 small). However, for a better manipulation with the game material and that the 2 small boxes were too full, we decided to add 2 more small boxes into the Organizer so you can sort the tokens even better. 🤩 

And well, there are a lot of components in the game - definitely more Map tiles than cards, at least in the height comparison. 😱

Translations

The translating and proofreading part of the process gave us a hard time. Each document went through several feedback rounds both within our team and a chosen group of proofreaders. We believe that if any mistakes will be found, they will be only minor issues. A bit different case is for the French translation…

During the last 2 months of translating and proofreading, our French translator became seriously ill. He was doing his best to help us, but the quality of the translation was not enough even though he is a professional translator. The illness took its toll. Due to time and consistency reasons, it was not possible to search for a new translator. More than half of the job was done at that time. That’s why we tried to finalize the translation with Cédric together with the huge help of our 2 amazing proofreaders. During the final process of proofreading, there were hundreds of notes from them. 📑 We implemented them but because we don’t understand French that much, we have been worried about the final quality of all French translations.

Despite this situation, we were able to correct a few mistakes on the final game components and we hope we got rid of all big issues that could make playing the game in French unpleasant. The whole process was delayed for a few weeks because of this situation but again, it shouldn’t significantly affect the timeline. However, all time reserves have been exhausted. ⌛ We would like to ask you for understanding. Also, in case of finding some mistakes compared to the English version of the rules, we would be really glad, if you let us know about it, so we can at least publish the corrected rules digitally and let others know about those issues. 🙏

Shared Digital Content

On the link below, you can find all digital content in all languages shared with you.
  Here’s the list of all of them:

• Rulebook (English, German, Czech, French)
• Appendix (English, German, Czech, French)
• Scenario Book (English, German, Czech, French)
• Elemental Scenarios (all 4 languages in one booklet)
• Griffin rules (all 4 languages in one booklet)
• Achievement sheet (English, German, Czech, French)
• Hero sheets (English, German, Czech, French)
• Lore & Art (English, German, Czech, French)
• Miniature STL files
• Metal coins STL files
• Cardboard towers with an instruction sheet (from Organizer Add-on)
• Wallpapers
• Avatars

Link for the google drive: Digital Content for Backers

Euthia on Tabletopia

It was a long, long battle… ⚔ Although Tomáš has fought very bravely, he “died and got resurrected” a few times during this combat. 😬

Even the size of the Euthia prototype version was big enough to break down the server, but the final one is even bigger… 👀 A few functions on the Tabletopia platform broke down during the process and we had to wait a few weeks for the Tabletopia team to correct them. Now it’s finally live! 🥳 For now, it has only one scenario - Defending the Settlements. 🐲 We would like you to try it, check if everything is working properly and let us know your feedback. 

To be able to process your feedback, we would like to ask you to follow these steps (similar as to the Rulebook feedback before):

•  Join (or get back to) our Discord server here: https://discord.gg/KFuRJ5ze 
•  Read our Community Rules there.
•  Visit a thread #tabletopia-feedback and write your feedback.

After that, we will be adding more scenario setups - slowly and carefully. Enjoy!

Link for Euthia on Tabletopia: https://tabletopia.com/games/euthia-torment-of-resurrection

Graphics

We would like to share the final Achievement sheet with you (you can also find it on the link above where you can download it). 🏆

That's all for now. Have a great time and take care of yourself! 💙

See you soon,

Markéta and Tadeáš